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Frequently Asked Questions

What is the white powder which sticks to the cups or kettles ?

Alkaline-forming minerals that contain calcium, magnesium, sodium, potassium, iron or manganese. The white powder results from boiling alkaline water, but there is no problem to drink it.

What kind of water should be used ?

Normal city tap water can be used.

Do I have to unplug the unit if I do not use the unit for over one week ?

Yes, please take off the filter from the unit, store it in a clean bag and unplug the unit. When you want to use it again, install the filter and let it run about 5 minutes before use.

Why are there little bubbles in the ionized water ?

This happens during the ionization process when water mixes with air.

Why is it not advised to take medicine with alkaline water ?

Because the water makes the medicine more absorbable meaning that a 50mg tablet could affect your body as if it were a 100mg tablet.

Can a baby drink alkaline water ?

It is advised for a baby to drink only regular filtered water.

What is acidic water used for ?

Acidic water is for germ killing, cleansing, sterilizing and healing treatments. It is intended for external use only.

Can alkaline water be drunk directly ?

Yes, when using regular tap water and replacing the filter on time, alkaline water can be drunk directly.